Refund policy

Vesselvia has a 30-day return policy, which means you have a window of 30 days following the delivery of your item to submit a request for a return.

To qualify for a return, your item must remain in the identical condition that you received it—completely unworn, unused, with all original tags attached, and inside its original packaging. A valid receipt or proof of purchase is also required to process your request.

To initiate a return, please get in touch with our team at support@vesselvia.com. Please be aware that all authorized returns must be shipped to the following facility address: 30 N Gould St, Sheridan, Wyoming 82801, United States.

Once your return request is approved, we will provide you with a return shipping label along with comprehensive instructions on how and where to ship your package. Parcels sent back to us without a prior return request will not be accepted.

For any inquiries regarding returns, you can reach out to us at any time at support@vesselvia.com.

Returns

We accept returns for both defective items and non-defective products (such as buyers changing their mind).

Exchanges

We accept exchanges for items purchased from our store.

Product condition

We accept returns and exchanges for items in new condition only.

Window

Requests must be made within 30 days from the date of delivery.

Method

All returns must be sent back to us by mail.

Return label

Acquiring and paying for the return label is the customer's responsibility.

Restocking fees

A restocking fee of USD 15 will apply to processed returns.

Refund processing time

Refunds are processed within 10 business days.

Damages and issues

Please thoroughly inspect your order immediately upon arrival. Contact us right away if you find that the item is defective, damaged, or if you received the incorrect product, so that our team can review the issue and correct it promptly.

Exchanges

The most efficient way to get the item you want is to return the product you currently have. Once that return has been approved and processed, you can make an entirely separate purchase for the replacement item.

Refunds

We will send you a notification as soon as we have received and evaluated your returned package to inform you whether your refund has been approved. If approved, the funds will be automatically credited back to your original payment method within 10 business days. Please keep in mind that it can take additional time for your bank or credit card institution to process and post the transaction to your account.

Customer Support

Store Name: Vesselvia

Email: support@vesselvia.com

Phone: +1(307) 439-3162

Registered Address: 30 N Gould St, Sheridan, Wyoming 82801, United States.